Category Archives: Management

Accidental Genius

“Genius loves company.” Or perhaps genius is accidental, even irrational, which is why genius exploits luck. Just as a diamond or a pearl needs a perfect blend of conditions to form, an ideal mix create pivot points throughout the history of humankind. The secret recipe involves one or more of the following: a tribe, timing,…

Print Friendly

A Million Pieces to Hear

In customer service and marketing circle, the cable internet giant Comcast is famous for being infamous. After years of neglecting their customer base, consumers used new platforms to amplify their voice and complaints for the social good. The company’s blunders, idolized by the web video of their own service technician falling asleep after being put…

Print Friendly

Feedback Loops

Building a feedback loop is dependent upon what you are selling which determines what you also need to measure. Bloggers, for instance, measure criteria related to the health of their tribe so that they can sell ad space, e-goods, their skills, etc. Retailers sell physical products so they might want feedback on the store, product…

Related Posts with Thumbnails
Print Friendly
Welcome! Sign-up below to get have-it-your-way updates.