Are you listening to your customers?

If you are not on Twitter yet, then you are not hearing as well as you could be. It’s about action based upon listening, learning, engaging, and supporting. It’s also a lot easier than you might think! Here are guides from the pros who get it and are doing it already.

Mashable’s Twitter Guide Book – everything you need to know about Twitter A to Z
Kodak’s Social Media Tips – a broader picture of the social media landscape beyond Twitter that answers the question ‘Why should you care?’

Know of any other great social media resources, leave them in the comments or reply @mbossed!