Interview: Kodak on Social Media (Part 1)

Brian Nizinsky Picture Jennifer Cisney Picture Pat McGrew Picture
Brian
Nizinsky
Jenny
Cisney
Pat McGrew
The following is
an interview between m-Bossed and some of Kodak’s
social media team including Brian Nizinksy (@kodakidigprint),
Jennifer
Cisney (@kodakCB),
and Pat McGrew (@PatMcgrew). The teams’ responses
will be listed under the @K moniker.
m-Bossed: How long has Kodak’s
social media initiative been in place?
@K: The first Kodak blog was
launched in September 2006. The other two
blogs [GrowYourBiz
for Graphic Arts and PluggedIn for Kodak products
and services]  and other sites like Facebook and Twitter
mostly came into play about a year ago.
m-Bossed: Does Kodak have an
official social media policy for its employees?
@K: Yes, it is available on
our intranet and outlines best practices.
m-Bossed: Kodak has a “chief
blogger” is there an equivalent for the individual business units like
the Graphic Arts division?
@K: Yes, Brian Nizinsky is
leading the social media efforts for the B2B side of Kodak. Brian is
supported by a team of bloggers at the global subject matter level and
regional marketing levels.
m-Bossed: How many team members does
Kodak have servicing the Graphic Communication divisions’ social media
efforts?
@K: About 3-5
m-Bossed: What is the estimated
reach in numbers for all of the social media efforts in terms of
Twitter followers, Facebook friends, etc.?
@K: Twitter followers are over
1,600 for the KodakIDigPrint account for the B2B side and over 9,700
for the KodakCB account for the B2C side.  There are also
almost 7,000 fans of the Kodak Facebook page.
m-Bossed: Why did Kodak find it
important to recently participate in the 140 Characters Conference in
NYC?
@K: Because we think it’s
important to be on Twitter and we want to share what we learned and
find out how we can do an even better job.
m-Bossed: Considering Twitter is all
the rage, what concrete impact has it had on Kodak’s business efforts?
@K: It has definitely moved
the needle on peoples’ understanding of Kodak. When we first started
twittering a year ago we saw tweets where people thought we only made
film and had no idea we made digital cameras or participated in
industrial print solutions. Now people say things on twitter like
“Kodak gets it” and “Kodak got its mojo back.” There is a lot of
conversation online about our pocket video cameras and our solutions
for commercial printers like dimensional print and the PROSPER print
solutions.


@kodakcb You guys are killing the competition at the social media game. Keep up the good work!


@kodakCB the fact that Kodak is participating in Twitter puts you in top percentile of corp world.
@AlbertMaruggi
Albert Maruggi


I Definitely recommend Kodak’s pocket HD camcorder over the Flip Mino. Cheaper, higher quality and more space
@johnpaul
John Paul Titlow

From the B2B side of things we actively monitor all twitter
conversations and respond when someone brings up and issue with any of
our products.

m-Bossed: Do you find any internal
adoption with Twitter for cross department communication considering
the company is geographically dispersed from Rochester, NY to
Vancouver, BC?
@K: On an “unofficial” scale I
would say there has been some adoption.  I think that many
people follow our CMO(@JeffreyHayzlett) and there are other prominent
twitterers who write from mostly a Kodak point of view(@PatMcGrew and
@GordWeisflock).  Many of us use it for conversations!
m-Bossed: Will anyone from Kodak be
tweeting live from the show floor of Print09?
@K: That’s part of the plan.
[You can find that here on m-Bossed.com too.]
m-Bossed: What tools do you find
indispensable for blogging and Twittering more efficiently?
@K: Hootsuite, Tweetdeck,
Radian6
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